Privacy Policy

Welcome to Chloe's Collectibles ("we", "us", "our"). Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit or make a purchase from our website: www.chloescollectibles.co.uk (the “Site”).

By using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or purchase products, we may collect the following types of information:

Personal Information:

• Full name
• Billing and shipping address
• Email address
• Phone number (optional)
• Payment details (processed securely through third-party providers such as Shopify or PayPal)
   

Technical & Usage Data:

• IP address
• Browser type and version 
• Time zone setting and location
• Pages viewed and navigation patterns
• Device type and operating system
   

Cookies & Tracking Technologies:
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and improve our services. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders, including delivery and payment
• Communicate with you regarding your order or inquiries
• Send promotional offers (if you opt in)
• Improve our website, services, and user experience
• Detect and prevent fraud or unauthorized transactions
• Comply with legal obligations (e.g., tax and accounting requirements)
   

3. Sharing Your Information

We do not sell your personal information. We may share data with:

• Service Providers: Trusted third parties such as payment processors, shipping partners, and website analytics providers
• Legal Authorities: If required to comply with laws, regulations, or legal requests
• Business Transfers: In the event of a sale or merger, customer data may be transferred as part of business assets
   

4. Your Rights (GDPR Compliance)

If you are located in the UK, EU, or other applicable jurisdictions, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data (subject to legal and transactional obligations) 
• Object to or restrict processing
• Withdraw consent at any time (e.g., unsubscribe from emails)
• File a complaint with a data protection authority
   

To exercise your rights, contact us at: contact@chloescollectibles.co.uk

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which we collected it, including satisfying legal, accounting, or reporting requirements.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data. However, no transmission or storage method is 100% secure.

7. International Users

Chloe’s Collectibles is based in the UK, but we sell to customers worldwide. If you are accessing the Site from outside the UK, you agree to the transfer of your data to the UK for processing and storage.

8. Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

9. Third-Party Links

Our Site may contain links to third-party websites (e.g., social media, PayPal). We are not responsible for their privacy practices or content. We encourage you to review their policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." Please review it periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

Chloe’s Collectibles
📧 Email: contact@chloescollectibles.co.uk
🌐 Website: www.chloescollectibles.co.uk